Frequently Asked Questions (FAQs)
1. What materials are used in Apsaa Living candles? At Apsaa Living, we prioritise quality and sustainability. Our candles are handcrafted using natural soy wax, premium fragrance oils, and cotton wicks to ensure a clean and long-lasting burn.
2. Are Apsaa Living candles safe for use at home? Yes, our candles are carefully formulated to meet stringent safety standards. We use lead-free cotton wicks and avoid harmful additives, making our candles safe for use in any home environment.
3. How should I care for my Apsaa Living candles? To maximise the lifespan and performance of your candles, we recommend trimming the wick to 1/4 inch before each use and allowing the wax to melt to the edges of the container during the initial burn. This helps prevent tunnelling and ensures an even burn.
4. Do you offer custom or personalised candles? Yes, we offer custom candle options for special events such as weddings, birthdays, or corporate gifts. Please contact us directly to discuss your specific needs and preferences at info@apsaaliving.com
5. Are Apsaa Living candles eco-friendly? Absolutely! We are committed to eco-conscious practices. Our candles are made from renewable soy wax, which is all natural plant wax, biodegradable and free from harmful toxins. We also use minimal packaging and strive to minimise our environmental footprint wherever possible.
6. Do you ship internationally? Yes, we ship our candles worldwide. Shipping costs and delivery times may vary depending on your location.
7. Can I return or exchange my candles if I'm not satisfied? We want you to love your Apsaa Living candles. If for any reason you are not satisfied with your purchase, please contact us within 7 days of receiving your order to arrange a return or exchange. Please see our Return and Refund Policy for more details.
8. How can I contact Apsaa Living for further assistance? For any inquiries, feedback, or assistance, please reach out to our customer service team at info@apsaaliving.com. We are here to help and ensure your Apsaa Living experience is exceptional.
9. How long will it take to receive my order? We ship the orders within 3-5 business days excluding Sundays and public holidays. Post that you will receive ur order within 4-5 business days.
10. How do I track my order? Once an order is shipped, you will receive an email from with the tracking details. Should you have any questions about your order, we’re just a mail away- info@apsaaliving.com
